Your cart
There are no more items in your cart
NATURE WHISPERS SHIPMENTS
Nature Whispers processes orders for products that have the following places as delivery locations:
- Peninsular Spain and the Balearic Islands
- Portugal
- France
- Italy
- Germany
- Austria
- Switzerland
- Greece
- Netherlands
- Norway
- Sweden
- United Kingdom
- Ireland
- United State
In all these destinations, unless otherwise agreed, shipments will be made to the continental or insular territory of the referred country, excluding islands and minor territories dependent on them and/or with taxation and particular or economic conditions different from the general operating ones. in the named country
Users from excluded countries or territories such as the Canary Islands, autonomous cities of Ceuta and Melilla, Andorra, etc., may request specific sales and shipping conditions by writing to us at naturewhispers@joyerianaturewhispers.com.
All requests will be studied and answered.
Nature Whispers does not accept P.O. Boxes as valid shipping addresses. In the event that the customer indicates in the order the address of a post office box, the order will be canceled.
SHIPPING COSTS AND DELIVERY TIMES
Shipping costs:
When making a purchase at https://joyerianaturewhispers.com/es/ you can choose between two types of shipping with their corresponding associated cost:
Standard
The Standard service always uses the different services of Correos España, such as the letter or certified package and international certified package for international shipments.
The costs of the Standard service are:
- Peninsular Spain and Balearic Islands: 3,99€.
- European countries of the list: 10,99€.
- United States: 14,99€.
Express
The Express service uses specialized transport and courier agencies, among others: Correos Express, MRW, UPS, TNT, etc.
Nature Whispers selects at the time of the order the agency that best suits the order and shipping territory, without the cost varying depending on the selected agency.
The costs of the Express shipping service are:
- Peninsular Spain and Balearic Islands: 6,99€.
- European countries of the list: 18,99€.
- United States: 23,99€
Shipping times:
The time we need to prepare an order for shipment may vary depending on the item selected, but typically ranges from 1 to 2 business days.
Delivery times are approximate and may vary depending on pandemics, economic events, geopolitical events, efficiency and performance of delivery services and any other event over which Nature Whispers management can have no control or responsibility
Standard
- Peninsular Spain: between 3 and 8 business days
- Balearic Islands: between 5 and 12 working days
- European countries on the list: between 7 and 20 working days
- United States: 15 to 30 working days
Express
- Mainland Spain: 1 to 2 business days
- Balearic Islands: 3 to 6 business days
- European countries on the list: 4 to 10 working days
- United States: 5 to 14 working days
ORDER TRACKING
All our shipments, without exception, have a tracking number and require the customer's signature upon delivery of the order.
Nature Whispers will send a shipping confirmation email to the Customer with the corresponding tracking number and a link to the website of the courier company responsible for the transport or to the Correos website.
Duties and Customs Duties
Buyers will pay the applicable customs duties and tariffs. Nature Whispers is not responsible for delays due to different customs procedures or lack of information to be provided by the buyer to the customs agency of his country.
FREE SHIPPING COSTS
The shipping costs of the products will be free for the customer in the following cases:
- Peninsular Spain and Balearic Islands: Purchases over 59 €.
- European countries of the list: Purchases over 89 €.
- United States: Purchases over 99 €.
The shipping method in these cases will be designated by Nature Whispers.
INCIDENTS IN PRODUCT DELIVERY
In the event that it had not been possible to make the delivery of the order by the company responsible for transport by not finding the buyer reachable, not being the correct data or any other incident beyond the management of Nature Whispers, the order will be available to the customer during the periods estimated by each transport company.
If within these deadlines the customer does not proceed to withdraw the order, Nature Whispers will terminate the contract for impossibility of compliance, proceeding to reimburse the amounts paid by the customer although the Customer shall bear the costs of returning the order and the costs of consignment, if any, the carrier company will pass on to Nature Whispers for the storage of the order.
For any clarification on these circumstances or to proceed to the reshipment of the order, the customer should contact us by writing an email to naturewhispers@joyerianaturewhispers.com
Right of withdrawal and returns
Right of withdrawal
The User has the right to withdraw from the contract concluded through https://joyerianaturewhispers.com within 14 calendar days without giving any reason.
The withdrawal period shall expire 14 calendar days after the day on which the User or a third party indicated by the User, other than the carrier, has acquired the material possession of the goods.
The User may use the model withdrawal form included at the end of these conditions, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise by the User of this right is sent before the expiry of the relevant period.
The exercise of the right of withdrawal must be made by notification and unequivocal statement via email to naturewhispers@joyerianaturewhispers.com.
Once we receive the communication we will contact you to tell you the most useful way to proceed with the return.
In case of withdrawal, Nature Whispers will refund all payments received from the User, including delivery costs (with the exception of additional costs resulting from the User's choice of a delivery method other than the least expensive mode of ordinary delivery offered) without undue delay and in any case no later than 14 calendar days from the date on which the User informs Nature Whispers of its decision to withdraw from the contract.
Nature Whispers shall proceed to make such reimbursement using the same means of payment used by the User for the initial transaction, unless the User has expressly provided otherwise; in any case, the User shall not incur any costs as a result of the reimbursement.
Nature Whispers may withhold reimbursement until it has received the goods.
The User must return or deliver the goods directly to Nature Whispers without undue delay and, in any case, no later than 14 calendar days from the date on which the User informs us of its decision to withdraw from the contract by email sent to naturewhispers@joyerianaturewhispers.com.
The deadline shall be deemed to have been met if the User returns the goods before the end of this period. The User shall bear the direct cost of returning the goods.
According to the provisions of Article 103 of Law 3/2014 of 27 March, which amends the revised text of the General Law for the Protection of Consumers and Users, the supply of goods made according to the specifications of the consumer and user or clearly personalized are exempt from withdrawal
RETURNS
The return of an item must be communicated within 30 calendar days of receiving the purchase by sending an e-mail to naturewhispers@joyerianaturewhispers.com and writing in the subject of the message... return.
The item must be returned within 15 days after the communication.
In the message you must please indicate your order number, the parts purchased and the reasons for the return.
Once we receive the communication we will contact you to tell you the most useful way to proceed with the return.
Return of parts and/or customized items will not be accepted.
Defective product
Nature Whispers makes jewelry in a completely handmade way using vegetable materials and natural products as the basis of their pieces.
We work thinking about sustainability and durability of our creations, but the very essence of our raw materials can lead to unforeseeable defects in some of the pieces.
In such a case you should contact naturewhispers@joyerianaturewhispers.com communicating the incident and we will contact you to provide you with a way to return the product.
Once received and verified the defective piece, we will proceed to change the product for one of similar characteristics (we do not have two pieces that can be equal), or we will proceed to reimburse the full amount of the same plus shipping and return, within 5 working days.
The refund will be made by the same payment method used by the customer when paying for the order
Conditions of application and reimbursement in returns and right of withdrawal
The reimbursement of the order in any of the above modalities will be carried out as long as the following conditions are met:
- The products have not been handled in an inappropriate way that causes a reduction of its value or its unusability.
-There is wear and tear caused by improper use, lack of care (chlorine, saltpetre, alcohol, perfumes, etc.) or accidents."
- The product must be returned in its original box and packaging, with no evidence of improper handling
- Manuals, instructions or any other element that was part of the article and of the order must be included.
- For reasons of hygiene and in the case of earrings, the products have not been used.
Nature Whispers will not proceed to reimburse the amount until the goods are received.
Once received the piece and checked that it has no damage, we will refund the amount of the jewel.
The refund will be made by the same payment method used by the customer when paying for the order.
Return Costs
The cost of returning an order will always be borne by the customer.